At Serene Studio, your handcrafted jewelry is carefully packaged and shipped with tracking and optional signature confirmation, ensuring it arrives safely and ready to treasure. Explore our policies below so you can shop with confidence.

Shipping

• Method: USPS with tracking.

• Signature: Default required for secure delivery. Option to remove signature upon request (note: doing so may affect liability).

• Processing: Most of pieces are made-to-order, please refer each product page for production time. 3–5 business days for ready to ship items. Please contact if you need jewelry by certain date.

• International: U.S. only. Contact us for international inquiries.

Returns & Exchanges 

• Please contact us within 7 days of delivery for any request for return or exchange. Custom order or final sale items cannot be returned or exchanged. 

• Timeframe: 7 days from delivery.

• Condition: Original packaging & unworn condition required.

• Custom Pieces: Non-returnable unless defective.

• If item arrive damaged/Incorrect Items: Contact us immediately.