Do you accept returns or exchanges?

We would love to ensure you are happy with your purchase. Returns and exchanges are accepted within 7 days of delivery. Please refer to this page for details and instructions. Custom sized rings and customized items are final sale and not eligible for returns or exchanges.

Can I exchange a custom or personalized piece?

Custom, personalized pieces or engraved designs are final sale and cannot be exchanged.

What shipping method do you use?

We ship exclusively with USPS, fully insured and with tracking. A signature is required upon delivery unless you request otherwise.

How long will my order take to ship?

For Ready-to-Ship items, please allow 2-3 business days for processing before shipment. Custom or made-to-order pieces may require additional time, which will be listed on each product page. If you need your item sooner than listed, please contact us.

Do you ship internationally?

Yes. International buyers are responsible for any customs duties or import taxes. Delivery times may vary depending on the destination.

What if my package is lost or stolen?

All shipments include tracking and optional insurance for your protection. If an issue occurs, we’ll work with USPS to file a claim. However, Serene Studio NYC is not responsible for theft after confirmed delivery. Again, for added protection we require a signature on delivery unless otherwise noted by the customer. 

How should I care for my jewelry?

To preserve the beauty of your Serene Studio piece, we recommend storing it in the original box or a soft pouch when not in use. Avoid exposure to perfumes or and harsh chemicals. Take off when exercising or heavy lifting.  Gently polish with a jewelry cloth to maintain shine. 

Do you offer repairs?

Yes. If your piece requires repair, please contact us at hello@serenestudio.com with details and photos. Fees may apply depending on the nature of the repair.

Can I request a custom design?

We occasionally accept custom design requests depending on availability and scope. Please reach out to discuss your idea, timeline, and pricing. Custom pieces are always final sale.

Are your materials ethically sourced?

We are committed to sourcing our metals and gemstones responsibly, ensuring both quality and sustainability in every piece. 

Do you offer gift packaging?

Every Serene Studio piece comes beautifully packaged in our signature jewelry box and is always ready to gift. For a more personalized touch, we offer three gifting options at checkout:

Jewelry Box Only
Your jewelry will arrive in our signature Serene Studio jewelry box, ready for safe storage or personal enjoyment.

Gift Ready
Perfect if you’re giving the piece in person. Your jewelry will come in our signature jewelry box, accompanied by a gift bag and a blank card for your personal message.

Send as a Gift
Ideal for shipping directly to a loved one. Your jewelry will arrive in our signature jewelry box with a gift bag and a handwritten card featuring your chosen message. We’ll send it straight to the gift recipient for a complete, elegant presentation